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GRA is proud to release a new and exciting service, Remote Help Desk

RHD, allows our team of consultants to access and work on any computer, server, or laptop as if we were sitting there right in front of it, saving time, money, and the expense of service calls. No need to lug your computer equipment down to a service center. In most cases, we'll be able to diagnose, troubleshoot and repair most software issues, and diagnose hardware problems. You can watch as we train or instruct you, answering your questions in real time.

RHD Advantages:

  • No need to schedule an OnSite appointment

  • No need to deliver your computer to us

  • Direct assistance, which you watch, in real time

  • Pay only for the time you need (to the minute), instead of hourly OnSite charges

  • No software needed on your computer

  • Compatible with Windows XP, Vista, Windows 7 & 8, and all servers

  • Completely safe, secure, and private with up 128 bit encryption

The RHD FAQ (frequently asked questions)

Q. What is required in order to use a RHD session?

The only requirement is that your computer be for the most part up and running with an Internet connection; even if you can access your PC in safe mode.

Q. Do I need to be in front of my computer?

Yes. You'll need to accept a remote call session in order to initialize it, then if needed, you can walk away until we disconnect.

Q. Do I need any special software?

No. We'll instruct you how to use it. Once the session is terminated, nothing is left behind on your PC, and it can never be used again until you manually start and authorize a new session from GRA. Basically, you send out an electronic call to our systems, we answer, and you'll need to then authorize a session.

Q. Is it safe?

Absolutely. During the session our communications are encrypted with up to a 128 bit encryption. No one other than GRA and yourself can see the session. After the session, the connection is permanently severed, leaving nothing behind on your PC, and it can not be used again unless you authorize, start, and run a new session manually. Because its temporary only for the duration of the session, it can never run accidentally, by anyone. Except for the relief that your computer is fixed, its as if we were never there.

Q. Can I use it for training?

Sure. That's a great way to get direct and immediate instruction on only the computer technology you're concerned with. Instant answers for the questions you need, in real time.

Q. What are the costs, and how do I pay?

RHD's are charged a small minimum session fee (only $20.00), thereafter its only one dollar per minute.* So for example a 20 minute session would only be $40.00. Contrast that with OnSite service rates (costing from $99.00 to $129.00 per hour), or the inconvenience of disconnecting, delivering, and leaving your computer for service. Most issues are resolved in less than 30 minutes. For our Gold level clients, you will be billed at your normal terms; for all others a credit card will suffice. (*prices subject to change without notice on this website)

Have any other questions?

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We Specialize in OnSite services in networking, client-server, desktop,
and all broadband environments.

OnSite Services

Complete custom client-server
design - including software and  hardware, data storage, backup
solutions, remote access,
secure VPN, and more.

Solution Designs

Microsoft® Office applications, QuickBooks, Adobe® products,
LAN training, and more.

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